As part of the login set-up process when registering with the LUCID Packaging Register, a verification link will be provided to you in an e-mail.
If you do not receive this e-mail, please do the following:
- Request that the verification link be re-sent by logging in again under lucid.verpackungsregister.org with your e-mail address and chosen password. Select the 're-send activation e-mail' option.
- Check whether the e-mail is in your spam folder that holds unsolicited e-mail. Click on the e-mail in your spam folder. By clicking on the displayed link, categorise it as safe.
- Check whether the e-mail was automatically moved to a different folder, e.g. because it was classified as junk mail. Use the search function to look for messages from the sender 'Verpackungsregister' in your inbox.
Depending on your IT setup and your e-mail provider, e-mails may be delayed. If the e-mail is not in your inbox, please wait until the next business day to see if the e-mail has been released by your administrator.
If you still do not receive this e-mail, you can do more:
To enable e-mail delivery, we recommend that your IT or e-mail service provider adds the following IP addresses to the so-called whitelist:
IP: 126.96.36.199 (s01.email.verpackungsregister.org)
IP: 188.8.131.52 (s02.email.verpackungsregister.org)
E-mail alias: no-reply(at)email.verpackungsregister.org
You will receive further messages from employees of the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR) via the mail server mx.verpackungsregister.org
If you need additional help, please contact our support hotline.
Everything at a glance: You will find all answers to all common questions in our overall FAQ: