Help centre

The help centre provides answers to frequently asked questions and further information about different topics. Use the search function or select a relevant category to find the content you are looking for.

The ZSVR is not responsible for the following topics:

The Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR) is not responsible for – and cannot provide information about – the following matters: declarations of conformity, labelling obligations.

Focus on PPWR and VerpackDG

Roles & responsibilities

Manufacturer, producer – or both? Find out which role your company has – and what responsibilities this role entails.

Am I a manufacturer and/or producer?

What do I need to know about declarations of conformity?

Do I need to re-register with the LUCID Packaging Register?

Authorising a representative

Companies without a branch in Germany must appoint an authorised representative. Find answers to the most frequently asked questions about this new obligation. 

Do all international companies need an authorised representative?

Is there a list of all the authorised representatives?

How do I appoint an authorised representative?

Registration in LUCID

Would you like to register or change your existing registration? Find out what you need to know about registering with the LUCID Packaging Register.

How do I register?

Why haven't I received the email with the activation link?

I have ceased my business activities – how do I terminate my registration?

System participation & catalogue

What packaging is subject to system participation, and how do you participate this packaging with a system? Find the answers to questions regarding system participation and the catalogue.

How can I find out if my packaging is subject to system participation?

Where do I file my packaging licence?

Where do I obtain confirmation of my system participation?

Data reporting in LUCID

Who has to report what and when? Find out what you need to know about reporting packaging volumes to the LUCID Packaging Register.

Am I under obligation to submit a data report?

Who do I contact if I have questions about an invoice or a letter from my system operator?

Where do I file my system operator? 

Declaration of completeness (DoC)

You are required to submit an audited DoC if your packaging volumes exceed a certain threshold. Find out which deadlines you must observe and what you need to know about submitting and auditing DoC.

Can the ZSVR extend the deadline?

Am I under obligation to submit?

Why can't my auditor see the DoC?