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Information & Orientation

Support hotline

There is a support hotline for LUCID Packaging Register users, operated by the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). The hotline team will help with IT-related questions regarding the LUCID Packaging Register and general information about the registration and system participation requirements.

+49 541 34310555

Monday – Friday from
9:00 to 16:30 CET
(public holidays in Lower Saxony excepted)

Please note that due to the increased volume of inquiries about the extended registration requirement, there may be wait times.

E-Mail support

For the following questions, please do not contact our support hotline, but rather send an e-mail to the ZSVR:

  • Questions about the obligations under the Verpackungsgesetz
  • Information requests to companies (within the responsibilities of the ZSVR)

If you have a registration number or a reference from a letter you received from us, please have it ready.

E-Mail support