Information & Orientation

Support hotline

The Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR) operates a support hotline to help LUCID Packaging Register users with IT-related questions free of charge. Apart from specific IT-related questions that arise during the use of the LUCID Packaging Register, ZSVR's support hotline also answers questions on the registration process.

To make it easier for producers / initial distributors to comply with the statutory requirements connected to registration, and to better understand the forms they need to fill in – and ultimately duly register – the LUCID Packaging Register also contains explanatory, informational and help texts

Further information can also be found on our website:

Our aim is to support users in the best way possible as they navigate the LUCID Packaging Register. You may also turn to our support hotline, on which we will be happy to assist you in completing your registration process.

Our support hotline can help you to ...

... resolve IT-related questions:

  • Are you a producer or initial distributor of packaging subject to system participation who needs support for IT-related issues, such as your login, your browser settings or using the LUCID Packaging Register?

... resolve certain content-related questions:

  • Are you unsure whether you are a producer or initial distributor under the Verpackungsgesetz (Packaging Act)?
  • Are you a producer or initial distributor of packaging subject to system participation who needs support with content-related issues, e.g. during the registration process, or when submitting data reports and/or declarations of completeness?

What our support hotline cannot help you with:

  • provide legal advice,
  • provide individualised, company-specific information,
  • help you with submitting applications pursuant to the Verpackungsgesetz that result in an administrative act, and
  • help you with enquiries that go beyond the responsibilities of the ZSVR, e.g. questions regarding waste management in practice or system participation.

Contact details of our support hotline:

Telephone: +49 541 34310555



Monday – Friday
from 9:00 to 17:00 CET
(public holidays in Lower Saxony excepted)

For the following questions, please do not contact our support hotline, but rather send an e-mail to the ZSVR:

  • Legal questions on the duties and obligations under the Verpackungsgesetz
  • Questions that relate to your company specifically

E-Mail support