Support hotline
There is a support hotline for LUCID Packaging Register users, operated by the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). The hotline team will help with IT-related questions regarding the LUCID Packaging Register and general information about the registration and system participation requirements.
(public holidays in Lower Saxony excepted)
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We are happy to help with questions about the following, amongst others:
- Login and access to the LUCID Packaging Register
- Registration process
- Entering master data
- Entering and correcting data reports
- Filing declarations of completeness
If you have an IT-related question, please press '1' during your call.
If you are registered in the LUCID Packaging Register, please have your registration number ready.
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We are happy to give general guidance about the following:
- Registration requirement
- System participation requirement
For these sorts of questions, please press '2' during your call.
If you are registered in the LUCID Packaging Register, please have your registration number ready.
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- Legal advice
- Questions that relate to your company specifically
- Help with submitting applications pursuant to the Verpackungsgesetz (Packaging Act) that result in an administrative act
- Help with issues that go beyond the responsibilities of the ZSVR, e.g. questions regarding waste management in practice or system participation
E-Mail support
For the following questions, please do not contact our support hotline, but rather send an e-mail to the ZSVR:
- Questions about the obligations under the Verpackungsgesetz
- Information requests to companies (within the responsibilities of the ZSVR)
If you have a registration number or a reference from a letter you received from us, please have it ready.