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LUCID Packaging Register

IT requirements and guidelines

In order to make it easier for you to use the LUCID Packaging Register, a few of the IT requirements are explained in more detail below.


Browser settings

The table below shows the settings required in the respective browser for using the LUCID Packaging Register:

BrowserSettings
Microsoft Internet Explorer (IE) version 11 or higher 
  • Security level for this zone: Medium - high
  • Font download: Activate
  • Activate scripting: Activate
  • First-party cookies: Accept
 
Microsoft Edge: Latest version including the two previous major version releases 
  • Cookies: Don’t block cookies
 
Google Chrome: Latest version including the two previous major version releases 
  • Cookies: Allow sites to save and read cookie data
  • JavaScript: Allowed
 
Mozilla Firefox: Latest version including the two previous major version releases 
  • Cookies: Accept cookies and site data
  • Enable JavaScript
 

Browser compatibility

  • Microsoft Internet Explorer (IE) version 11 or higher
  • Microsoft Edge: Latest version including the two previous major version releases
  • Google Chrome: Latest version including the two previous major version releases
  • Mozilla Firefox: Latest version including the two previous major version releases

If you are using older versions, we recommend updating your browser first. It may be possible to access the LUCID Packaging Register and complete registration using older or other browsers but there is no specific IT support available.

Guidance on e-mail delivery

As part of the login set-up process when registering with the LUCID Packaging Register, a verification link will be provided to you in an e-mail.

If you do not receive this e-mail, please do the following:

  • Request that the verification link be re-sent by logging in again under lucid.verpackungsregister.org with your e-mail address and chosen password. Select the 're-send activation e-mail' option.
  • Check whether the e-mail is in your spam folder that holds unsolicited e-mail. Click on the e-mail in your spam folder. By clicking on the displayed link, categorise it as safe.
  • Check whether the e-mail was automatically moved to a different folder, e.g. because it was classified as junk mail. Use the search function to look for messages from the sender 'Verpackungsregister' in your inbox.

Depending on your IT setup and your e-mail provider, e-mails may be delayed. If the e-mail is not in your inbox, please wait until the next business day to see if the e-mail has been released by your administrator.

If you still do not receive this e-mail, you can do more:

To enable e-mail delivery, we recommend that your IT or e-mail service provider adds the following IP addresses to the so-called whitelist:

IP:  62.138.90.222 (s01.email.verpackungsregister.org)
IP:  62.138.90.248 (s02.email.verpackungsregister.org)

E-mail alias:  no-reply(at)email.verpackungsregister.org

You will receive further messages from employees of the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR) via the mail server mx.verpackungsregister.org

If you need additional help, please contact our support hotline